Visit Winchester > Maintaining records of staff, customers and visitors to support NHS Test and Trace

Maintaining records of staff, customers and visitors to support NHS Test and Trace

Andy Singleton - Bodies: Inner/Outer Worlds
Andy Singleton - Bodies: Inner/Outer Worlds

Organisations in certain sectors should collect details and maintain records of staff, customers and visitors on their premises to support the new NHS Test and Trace which launched on Thursday 24 September.

From the 18 September sectors that this guidance applies to will be legally required to maintain records of staff, customers and visitors to support NHS Test and Trace.

There is a higher risk of transmitting COVID-19 in premises where customers and visitors spend a longer time in one place and potentially come into close contact with other people outside of their household. To manage this risk, establishments in the following sectors, whether indoor or outdoor venues or mobile settings, should collect details and maintain records of staff, customers and visitors:

• hospitality, including pubs, bars, restaurants and cafés
• tourism and leisure, including hotels, museums, cinemas, zoos and theme parks
• close contact services, including hairdressers, barbershops and tailors
• facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres
• places of worship, including use for events and other community activities

This guidance applies to any establishment that provides an on-site service and to any events that take place on its premises. It does not apply where services are taken off site immediately, for example, a food or drink outlet which only provides takeaways. If a business offers a mixture of a sit-in and takeaway service, contact information only needs to be collected for customers who are dining in.

In order to support this, please make sure you have NHS QR code posters visible on entry to your business so customers who have downloaded the app can use their smartphones to easily check-in.

There’s more information here and downloadable resources here – including details of how to create a QR poster for your venue.

Further details on maintaining records of staff, customers and visitors can be found on the Government website.

Last updated: 25 September 2020